Media Resources Icon

Media FAQs

Approval is needed to interview any PetSmart associate or capture photos or video inside a store. Please email your media request to [email protected].

For key information about PetSmart, including number of stores, visit our About PetSmart page. Membership team headshots and bios can be found on our Leadership Team page.

For downloadable assets, please visit our Media Resources page. For other requests, please contact us at [email protected].

For the latest news from PetSmart, please visit our Newsroom page.

For customer care, please call (888) 839-9638 Monday-Friday between 8 a.m. and 9 p.m. EST.

Our return policy can be found on

Our privacy policy can be found on