A World Through Their Eyes

Corporate Social Responsibility Report

At PetSmart, we’re working to create a world as our pets see it. Because a world through the eyes of our pets is one that’s more compassionate, inclusive, sincere and community centric. It’s a world that recognizes the critical importance of healthy people and pets, the preservation of our planet and taking time to play.

Loving our pets makes us better people, and we learn from them every day. It’s these lessons that guide us as we pursue opportunities to have a meaningful impact through our CSR programs. We won’t get it all right, right away, but we will strive to be transparent along our journey. Inspired by our pets, we are making investments to promote pet health and happiness, empower people and communities, and operate ethically and responsibly.

Healthy & Happy Pets

Ensuring the welfare of animals in our care and our communities is our foremost responsibility. Through the clinical expertise of our staff veterinarians, our investments in training and education, our drive to provide best-in-class products and services, and our support of PetSmart Charities, we are living up to our brand promise – Anything for Pets.

Empowered People

Our 50,000+ passionate associates are the driving force that has made PetSmart the trusted partner to pet parents and pets. We invest in programs that support their health and safety, improve their quality of life and experience at PetSmart, and celebrate our strong culture of Belonging. We aim to build a diverse and inclusive workforce, and we’re committed to investing in the advancement of our associates and communities.

Responsible Stewards

We’re committed to being responsible stewards of our brand and our planet. We aim for excellence in regulatory compliance and as we grow our company our focus is on operating ethically, responsibly and with increased transparency. This includes our efforts to mitigate our impact on the environment; safeguard human and animal rights across our supply chain; and protect the data privacy of our customers and associates.

Our Corporate Social Responsibility Priorities

As the leading pet retailer, we recognize our opportunity to take a greater role in setting the standard around key issues that impact our industry. Our first annual Corporate Social Responsibility report details progress and business practices across dimensions of environment, social and governance (ESG), and reflects our commitment to operate responsibly, generate positive impact for our stakeholders, and improve the lives of pets and pet parents.

A robust materiality assessment has informed the development of this report, including insights from associates, consumers and industry organizations. We are also using international frameworks, including the U.N. Sustainable Development Goals and the Global Reporting Initiative, for guidance as we work to mature our strategy and future reporting.

We welcome feedback on our CSR strategy and reporting. Please direct questions or comments to [email protected]

CSR governance

Leadership of our CSR strategy starts with our CEO and cascades across our enterprise. Our Environmental Social and Governance (ESG) Steering Committee supports PetSmart’s ongoing commitment to environmental sustainability, the health, safety and well being of people and pets. It is a cross-functional management committee responsible for developing general strategy relating to ESG issues; allocating appropriate resources to execute on that strategy; and ensuring accountability and transparency to our many stakeholders. Our Vice President, CSR & Sustainability briefs the Steering Committee twice annually on strategic priorities and emerging issues. As the ESG Steering Committee provides oversight, the ESG Operating Committee supports leaders in managing strategy execution, working with individual subject matter experts to administer programs and implement policies.