A World Through Their Eyes

Corporate Social Responsibility Report

At PetSmart, we’re working to create a world as our pets see it. Because a world through the eyes of our pets is one that’s more compassionate, inclusive, sincere and community-centric. It’s a world that recognizes the critical importance of healthy people and pets, the preservation of our planet and taking time to play.

Loving our pets makes us better people, and we learn from them every day. It’s these lessons that guide us as we pursue opportunities to have a meaningful impact through our CSR programs. We won’t get it all right, right away, but we will strive to be transparent along our journey. Inspired by our pets, we are making investments to promote pet health and happiness, empower people and communities, and operate ethically and responsibly.

Our Corporate Social Responsibility Priorities

As the leading pet retailer, we recognize our opportunity to take a greater role in setting the standard around key issues that impact our industry. Our annual Corporate Social Responsibility report details progress and business practices across dimensions of environment, social and governance (ESG), and reflects our commitment to operate responsibly, generate positive impact for our stakeholders, and improve the lives of pets and pet parents.

In 2023, we developed long-term, public-facing goals across the three pillars of our CSR strategy — Healthy & Happy Pets, Empowered People and Responsible Stewards. Our goal-setting process began with the findings from our 2022 materiality assessment. It was integrated with our enterprise risk management framework for maximum impact and to ensure alignment with key business priorities.

Healthy & Happy Pets

Our Goals:

  • Support the health and happiness of more than 6 million pets annually through high quality care and services
  • Provide more than one million hours of training each year for associates who care for pets

Empowered People

Our Goals:

  • Provide 40,000 associates with upskilling each year to help them grow their careers with PetSmart
  • Expand access to pet ownership to increase the diversity of U.S. households with pets

Responsible Stewards

Our Goals:

  • Reduce our emissions intensity by 30% by 2030, from a 2018 baseline
  • Divert 75% of our waste from landfills by 2030

CSR governance

Leadership of our CSR strategy starts with our CEO and cascades across our enterprise. Our Environmental, Social and Governance (ESG) Steering committee includes our CEO and other members of our executive leadership team and supports PetSmart’s ongoing commitment to environmental sustainability, and the health, safety and wellbeing of people and pets. It is a cross-functional management committee responsible for developing general strategy relating to ESG issues; allocating appropriate resources to execute on that strategy; and ensuring accountability and transparency to our many stakeholders. Our Vice President of Corporate Social Responsibility & Corporate Communications briefs the Steering Committee twice annually on strategic priorities and emerging issues. As the ESG Steering Committee provides oversight, the ESG Operating Committee supports leaders in managing strategy execution and working with individual subject matter experts to administer programs and implement policies.

We welcome feedback on our CSR strategy and reporting. Please direct questions or comments to [email protected]