September 20, 2018
The death of a pet is always heart breaking. As a company of pet lovers who are dedicated to the health and happiness of all pets, we empathize with these grieving families. Nevertheless, we are not aware of any evidence suggesting that PetSmart services caused the deaths of these pets.
In the case of this story, there are 14 names provided for which we have no record of a groom or incident occurring. For the remaining incidents, many of the dogs were advanced in age, overweight or are suspected to have suffered from pre-existing medical conditions. Finally, one specific case involves a pet parent who has repeatedly hidden veterinary records and necropsy reports from PetSmart and the public, but we expect the truth will be revealed through the ongoing litigation process.
PetSmart works every day to be the trusted partner to pet parents. If an accident or policy violation occurs while a pet is in our care, we take immediate action and full responsibility. We maintain the highest standards in the industry, but by no means are we perfect. That’s why we’re always exploring enhancements to those standards. Our stylists complete at least 800 hours of hands-on instruction and safety certification, working with at least 200 dogs of all breeds and sizes. We are hosting a nationwide Open House event and invite all pet parents to tour our salons and meet our expert groomers this Sunday, Sept. 23, from 10 a.m.-12 p.m. local time.